Hand-offs
Digital Experience
Use this pattern when your experience transitions from one platform to another.
What’s happening here?
When a process involves multiple technology platforms, the customer may experience a moment of waiting while the new platform screen appears, such as from a native iOS or Android online banking application to a web page. This pattern describes the various loading states required depending on where they are coming from or going to.
Why do we do it this way?
We're putting the customer first
Communicating to the customer what is happening on screen helps keep them informed and helps alleviate any frustration they may feel about having to wait.
Where does it sit in the experience?
This pattern is displayed when the customer is moving from one process to another onto a different technology platform.
Looking for detailed designs?
Here are links to detailed specifications and guidelines for the pattern in Figma. This information is only available to Westpac Group employees:
Pattern guidelines - Hand-offs